Majority of our products are not considered ‘Brand New’ products unless stated in the title or description, they are considered Factory Graded or ‘Refurbished’ products. A product can become classed as refurbished (sometimes also known as reconditioned) in a number of ways from damaged boxes to small scratches or blemishes on the product. The majority of retail outlets such as John Lewis, Tesco, Currys and so on all offer 30 day return policies. This can be anything from an unwanted gift, a change of mind from the customer or even the wrong colour of an item. Once the product has been opened from its original packaging, the retailers are no longer able to resell the product as brand new. This is where we come in.
Around 90 % of the products we sell at kettleandtoasterman.co.uk are refurbished and may have imperfections however these products are refurbished and tested by our team of qualified electricians and engineers. Meaning whilst the products are refurbished, essentially its tested thoroughly and it working order before it is despatched to you. We are confident of the quality of our products we even offer you 6 months return to base warranty!