Frequently Asked Questions
1What is a graded product?
A graded item is an item with small imperfections. These are sometimes referred to as refurbished items. This means that somewhere on the item scratches or blemishes may be visible and the boxes may be tatty or non original.The majority of the product we sell at kettleandtoasterman.co.uk are graded products and may have imperfections.We do also sell New items with no imperfections. These items will have New in the title or description
2What is a Return to Base Warranty?
A return to base warranty means that after a certain period of time if the item is faulty it is responsibility of the customer to return the item back to supplier.Majority of our items come with a 6 month return to base warranty unless stated otherwise. For the first 30 days, if the item is faulty a full refund will be issued. If the item is unwanted but the item has been sold correctly then a refund minus the postage will be issued and it is the responsibility of the buyer to return the item. After the first 30 days the item will be repaired or replaced. It is the responsibility of the buyer to return items after the initial 30 days.
3Do you deliver Large Appliances?
We can only offer a delivery service if the delivery address is within 5 miles of DY5 3SZ. Anything out of 5 miles we would not deliver and it is the responsibility of the customer to collect the item. This can be in person or by courier as long as we are made aware of when the item will be collected
4When will this item be back in stock?
We get delivers every week. Unfortunately we do not what is on the delivery until the items are taken off and accounted for. We will en-devour to get the website updated as quickly as possible. If you wish to get in contact with us our phone number is 01384 483 286 or our email is firstname.lastname@example.org
5Do I need a PayPal account to check out?
No you do not need a PayPal account. All payments to Kettle and Toaster Man are processed through PayPal but if you do not have an account with PayPal upon checkout you can just enter credit card details, this can show as a payment to PayPal on your bank account